Cancellation Policy

You may cancel your purchase by contacting us by email at customerservice@ezpawn.com or by cancelling your purchase in person at the store. If you do not pick up your item at our store within 7 days of purchase, your purchase will be canceled.

If for any unforeseen reason your item becomes unavailable between the time of your online purchase and the time you pick up the item, your purchase will be canceled.

In the event of cancellation of your purchase for any reason, whether initiated by you or us, in accordance with the terms of this Cancellation Policy, the purchase price will be refunded to the payment mechanism used in the purchase transaction.  No cash refunds.

Return Policy

If you return an item to our store within 1 day of pick up and the item is in the same condition as it was at the time of pick up, with all accessories, the purchase price will be refunded to the payment mechanism used in the purchase transaction. No cash refunds.

Product Protection Plan

The Product Protection Plan is an optional product we offer in exchange for a fee on many purchased items that allows you to return an item for up to 6 months from purchase. In order to be returned or exchanged, a covered item must be in the same condition in which it was purchased and all accessories present at the time of purchase must be present at the time of the return or exchange. The sales receipt must be presented at the time of return or exchange. Returns or exchange of a covered item must be made within 6 months of the date of purchase. We, in our sole discretion, determine the value of an item for like-kind replacement. Like-kind replacement is available only where we have a like-kind item in its store inventory, as determined by us in our sole discretion. Firearms, jewelry, items sold as Bulk, and items sold “AS IS” are excluded from the Product Protection Plan and are not subject to return or exchange. The program is subject to change without notice. See store Team Member for additional details.