Refund policy

1. Return and Refund Policy

Return Window & Shipping

  • Jewelry items must be postmarked within 7 days of the delivery date.

  • The customer is responsible for return shipping including insurance, charged at a flat rate $30 USD

  • All return shipments are insured.

Eligibility Criteria 

Timely Return

  • Item(s) must be postmarked within 7 days of the delivery date.

Return Tag

  • The security/return tag must remain attached to the jewelry item at the time of return.

  • Tag language - "not returnable if removed"

  • If the security tag has been removed, the item is not eligible for return under any circumstances, and no refund will be issued. There are no exceptions to this policy.

Condition

  • Item must be returned in the same condition as received, including all original packaging and accessories.

  • If the item arrives damaged, the customer must report it within 48 hours of delivery, via onlineexclusive@ezpawn.com

  • Returns must be securely packaged. If the item is damaged due to improper return packaging, a deduction may be applied to the refund to cover the loss in value.

  • Customized or altered jewelry items are not eligible for return.

Refunds

  • Refunds are issued only after the returned item has been received and inspected.

  • Once approved, the refund is processed to the original payment method within 10 business days. Banks or card issuers may require additional time to post the refund.

Exchanges 

  • We do not currently offer exchanges on any items.

2. Shipping Policy

Processing & Delivery Time

  • Orders ship 3 to 5 business days of the purchase date.

  • Orders placed on weekends, holidays, or outside regular business hours will be processed on the next business day.

  • We currently ship only within the United States; international shipping is not available.

  • All shipments are insured.

Delivery Confirmation Tiers

  • All Orders – Adult signature required

Important Notice

  • Discrepancies between billing and shipping information may result in delays.

  • Please provide a valid phone number so we can contact you if address verification is needed.

3. Cancellation Policy

  • Orders may be cancelled only before they have shipped or been picked up by the shipper.

  • Once an order has shipped or been picked up, it cannot be cancelled. There are no exceptions.