Online Exclusive is EZPAWN’s online jewelry store, part of shop.ezpawn.com, where you can browse and buy pre-owned jewelry with delivery straight to your door.

No. Only items listed under Online Exclusive are available for purchase online. Not all inventory is listed online — some items may only be available in-store or through other sales channels.

No, you can check out as a guest using your email and shipping details. Creating an account lets you save your order history, track returns, and enjoy a faster checkout next time.

Credit Card, Debit Card, and Shop Pay offered through Shopify

No, Online Exclusive purchases do not currently earn or redeem EZ+ Rewards points.

You'll receive an order confirmation email with your order number, item details, and the total amount paid

Log into your account, go to Orders, and click into the specific order to view its details. Clicking into the order shows the most accurate, up-to-date status (e.g. Confirmed, Shipped, Delivered, Cancelled, Returned, or Refunded) along with the current order amount. 

Note: The status shown on the Orders list page reflects the order status only — it does not account for returns or cancellations. It's always best to check the order details for the current, accurate status. 

Yes — orders can be canceled only before they've shipped or been picked up by the shipper.

Yes. On the order details page, you can select one item, several items, or all of them to cancel —you're not limited to canceling just one item at a time.

If your order is cancelled, an Approved Refund Amount will be issued to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it to your account.

No. Once an order has shipped, it cannot be canceled. This policy has no exceptions.

No. Orders cannot be changed once placed. If your order hasn't shipped yet, you can cancel it and place a new order with the correct items or address.

We process and ship your order within 5 business days of purchase. Once it leaves our facility, shipping and handling times will depend on the carrier. Refer to the carrier tracking number provided for more information.

No, we currently ship only within the United States.

Yes, all shipments are insured up to the sale amount of the item.

It depends on your order total. Orders under $499 require delivery confirmation only. Orders of $500 or more require a signature.

Yes, once your order ships, you'll get a shipping confirmation email with the carrier name and tracking information. You can also check your order status anytime from your account on our website.

You have 7 days from the delivery date to postmark your return.

Start a return request from your account. If you checked out as a guest, contact us at onlineexclusive@ezpawn.com to begin a return.

Yes. Every return is subject to a flat $30 USD return shipping fee, with no exceptions. This fee is deducted from your refund once your return is approved. Your return shipment is insured up to the sale amount of the item.

The security tag must remain attached to the item — if it's removed, the item is not eligible for a refund, with no exceptions. The item must also be returned in its original condition, with all original packaging and accessories.

Yes. You can return individual items from a multi-item order.

No, we don't currently offer exchanges. You can return an item for a refund and place a new order for a different item.

Please report it within 48 hours of delivery to onlineexclusive@ezpawn.com

After your returned item is received and inspected, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it to your account.

Your refund reflects the item's price and any tax refunded, minus the flat $30 return shipping fee.

A return isn't approved for a refund if the security tag was removed, the item shows damage that wasn't present when it shipped, or the item doesn't match what was originally shipped.

No. All Online Exclusive jewelry is pre-owned and has been tested prior to being listed.

No, we don't currently offer ring sizing or resizing services for Online Exclusive purchases.

Email us anytime at onlineexclusive@ezpawn.com

No, we don't offer customization on jewelry purchases as all items are sold as listed.