General Help

You sure can. Simply click on “Products for Sale” from the top navigation menu of the site. From here, you can refine your search by location, preferred product type, brand, or product condition.

Enter the general description you are looking for within our search box.

Unfortunately, we do not support reservations. You can purchase an item online and have a limited time to either cancel the purchase or obtain a refund on the purchased item.  Please see our Cancellation & Return Policy for specific information.

We currently do not offer online exchange. Please
refer to our Terms and Conditions for our full Return Policy.

Purchasing an Item

Simply use the “Add to Cart” button and follow the prompts to complete checkout.  Make sure you purchase an item as soon as you can.  Until payment is received, the item is available to any customer online and remains available for sale in the store location, as well.

You will receive a Purchase Confirmation email from us
with the purchase details, including the pick up location.

At this moment, you can select only one location per purchase.  You can purchase as many items as you like from one location.  If you want to purchase an item from a second location, you must make a second
purchase. You will need to visit each location to pick up your items.

We currently do not offer transfer of items between our stores.  You must pick up the item from the same location at which you made the purchase.


Currently, we accept debit card and credit card payments (Mastercard and VISA).  All items purchased online must be paid for online.

EZPAWN only charges applicable sales tax. EZPAWN is not responsible for any other charges assessed by your bank for the use of your debit or credit card, including any interest or fees assessed for late payments.

No.  Online purchases must be paid for online.

We currently do not offer layaway for online transactions.  Most of our stores offer layaway for in-store purchases. Please visit your closest store to shop available merchandise and payment options at

Item Pick up

To receive your item, please visit the store you selected when purchasing the item. To determine the store location, select 'View your order' in your Purchase Confirmation email.

No.  Currently, you must pick up the item at the store location identified in your Purchase Confirmation email.

Currently, we require you to pick up the item.  Please bring a copy of your Purchase Confirmation email and a photo ID.

Where are your stores  located ?

List of participating store locations.

Please bring a copy of your Purchase Confirmation email and your photo ID when you pick up the item.

Online Products

We sell secondhand goods and our inventory is always changing.  Currently, we do not offer all of our store merchandise for online purchase.  Please check back to review our online inventory and visit our stores.

All items listed online are pre-owned and come from our EZPAWN stores in Austin, Dallas and Houston Texas.  The photos of the items that appear online are the actual photos of the merchandise. We make every effort to provide you an accurate description of the pre-owned merchandise you are purchasing.  If you are searching for an item not available online, please check back frequently.  Please also visit one of our stores near you at

Yes.  We offer select inventory online.  As a seller of secondhand goods, our inventory is always changing.  We add inventory and store locations frequently. Please check back for new pre-owned items near you at

All items are pre-owned, secondhand goods. The photo you see are of the actual item you are buying. We try to provide a detailed description of the condition of all pre-owned merchandise. Also, up until the time that you take the item from the store, you can cancel your purchase.

Cancelations and Returns

Prior to picking up your item at a store, you may cancel your puchase by contacting us or by cancelling your purchase in person at the store.  Once the transaction is canceled, you will receive a cancellation email and full refund.

If you cancel your purchase, the purchase price will be refunded to the same debit or credit card that you used to make payment.  We do not offer cash refunds.

You may cancel your purchase any time before pick up.  If you do not pick up the item you purchased at our store within 7 days of purchase, we cancel the purchase.

Please contact us with your purchase number. Someone will be in touch with you within 1 business day.

If you do not pick up your order at our store within 7 days of purchase, your order will be canceled.  If for any unforseen reason your item becomes unavailable between the time of your online purchase and the time you pick up your order, your order will be canceled.

In the event of cancellation of your purchase for any reason, whether initiated by you or us, in accordance with the terms of this Cancellation Policy, the purchase price will be refunded to the payment mechanism used in the purchase transaction.  We do not offer cash refunds.


Please refer to our Cancellation and Refund policy for details.

Please refer to your credit slip.

Yes.  The store credit can be used at other EZPAWN locations.

No.  You must return the item to the location at which it was purchased. 

As soon as we process a cancellation or refund, an email is sent to you to let you know it’s been processed. The refund is made to the payment method used to make the purchase. Some financial institutions can take 3-5 business days to process the refund.


We are currently partnering with local stores in San Antonio and Houston , Texas and will be adding more stores. Check back with us frequently to see our list of store locations. Click here to see which stores are active and which stores will be active soon.

Contact Us

We are here to help.  Please contact us and someone will be in touch within 1 business day.